At In All Honesty, we want your fragrance shopping experience to be completely reliable and transparent. This policy explains our guidelines for returns, replacements, exchanges, and refunds.
01. What Can Be Returned?
- Retail Packs: Only unused, unopened, completely sealed, and undamaged retail perfume boxes in their original packaging are eligible for a return, subject to approval.
- Non-Returnable Items: All products other than eligible, sealed retail packs cannot be returned or refunded unless they qualify for a replacement (see section 02 below).
- Partials, Vials, Testers, Mini Sprays, and Discovery Sets: Due to the personal nature of these items, they are strictly non-returnable and non-refundable. Note: Product juice levels for partials are estimates and may vary slightly from images.
- Fragrance Preferences: We do not accept returns or refunds if you simply do not like the scent, or if the perfume does not meet your personal expectations for projection or longevity.
02. What We Can Replace or Exchange
We gladly offer a replacement or exchange only if your order falls under one of these cases:
- The product was damaged during transit (e.g., broken bottle).
- You received the incorrect item.
- An item is missing from your package.
03. Important Rules to Keep in Mind
- Unboxing Video Required: Please record a single, continuous unboxing video from the moment you start opening the outer delivery package. This video is mandatory proof for any claims regarding damage, leakage, missing items, or wrong products. Without this video, we cannot process a replacement or refund.
- Time Limit: You must raise a return, replacement, or exchange request within 72 hours of receiving your delivery.
- Condition: The product must be returned in the exact same condition you received it, with the brand's plastic wrap/seal completely untampered and intact.
04. How to Start a Return Request
Please send an email to our support team:
- Email: support@inallhonesty.in
- Subject Line: Write "RETURN [Your Order ID]" or "REPLACEMENT [Your Order ID]"
-
What to Include in the Email:
- Your Order ID
- The reason for your request
- Photos of the outer packaging and the product
- Your continuous unboxing video
Once we review your email, we will guide you on the next steps. Wherever
possible, we will arrange a reverse courier pickup from your address.
Please ensure the item is securely packed so it doesn’t break on its way
back to us!
05. The Refund Process
- Refunds are only processed after we receive the returned item at our facility and inspect its condition.
- Once approved, the refund will be sent back to the original payment method you used during checkout.
- Please note that original shipping charges are non-refundable.
- The time it takes for the money to show up in your account depends entirely on your bank or payment provider, usually takes 5 to 7 business days