1. Introduction

This Returns and Refund Policy explains how returns, replacements, cancellations, and refunds are handled for orders placed through the In All Honesty website, operated by IAH Ventures.

By placing an order on our website, you agree to the terms mentioned in this policy.

2. Business Details

Trade Name: IAH Ventures
Brand Name: In All Honesty
GSTIN: 29BMRPK6365C1ZM
Address: Ground Floor (Rear Shop), 2nd Floor & 3rd Floor, No. 50/1, Papanna Lane, K. R. Settypet, Avenue Road Cross, Bengaluru – 560002, Karnataka
Contact Person: Himanshu Navalgaria
Contact No.: +91 7676897795
Email: inallhonesty2024@gmail.com

3. Return Eligibility

Due to the nature of fragrance and personal-use products, returns are accepted only in specific cases.

A return or replacement may be considered if:

• The product received is damaged

• The product received is incorrect

• The product is missing from the package

• The product received has a clear packaging or leakage issue at the time of delivery

Returns are not accepted for reasons such as change of mind, dislike of fragrance, wrong product selected by the customer, or personal preference after delivery.

4. Non-Returnable Conditions

Products will not be eligible for return or replacement if:

• The product has been opened or used

• The seal, packaging, label, or outer box is damaged after delivery

• The issue is reported after the eligible reporting period

• The product was purchased during a final sale or clearance sale, where marked non-returnable

• The fragrance does not match personal expectation or preference

• The product was damaged due to customer handling after delivery

• The order details, photos, or required proof are not provided

5. Reporting Damaged, Incorrect, or Missing Products

If you receive a damaged, incorrect, leaking, or incomplete order, you must contact us within 24 hours of delivery.

You must share:

• Order number

• Customer name and contact details

• Clear photos of the product received

• Clear photos of the outer packaging

• Clear photos or video showing the damage, leakage, incorrect item, or missing item issue

Requests raised after 24 hours of delivery may not be accepted.

6. Return / Replacement Review Process

Once your request is received, our team will review the details and verify the issue.

If the request is approved, we may offer one of the following resolutions depending on the case:

• Replacement of the same product

• Replacement with another product of equivalent value

• Store credit

• Refund to the original payment method

The final resolution will depend on product availability, order condition, and verification of the issue.

7. Reverse Pickup and Return Shipping

If a return pickup is required and approved, we will arrange reverse pickup where serviceable by our logistics partner.

If reverse pickup is not available for your location, you may be asked to ship the product back to us using a reliable courier service.

The product must be returned in its original packaging with all tags, seals, invoices, inserts, and accessories included.

8. Product Condition for Approved Returns

Returned products must be received in the same condition as delivered.

The return package should include:

• Original product

• Original outer packaging

• Invoice or order proof

• All tags, seals, inserts, and accessories

• Any free gifts or bundled items included in the order

If the returned product is found used, tampered with, incomplete, or damaged due to customer handling, the return or refund request may be rejected.

9. Refund Timeline

Once the returned product is received and inspected, approved refunds will be processed within 7–10 business days.

Refunds will be issued to the original payment method used at checkout unless otherwise communicated.

After the refund is initiated, the time taken for the amount to reflect in your account may depend on your bank, payment provider, or payment gateway.

10. Order Cancellation

You may request cancellation before the order is shipped.

Once the order has been packed, dispatched, or handed over to the courier partner, cancellation may not be possible.

If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method after confirmation.

11. Failed Delivery / Returned to Origin

If an order is returned to us due to incorrect address, customer unavailability, refusal to accept delivery, failed delivery attempts, or any issue not caused by us, refund or reshipment will be handled after reviewing the case.

Additional shipping charges may apply for reshipment.

12. Refunds for Offers, Discounts, and Bundles

For discounted orders, bundle orders, coupon-based purchases, or promotional purchases, refunds will be calculated based on the final amount paid by the customer after discounts.

If a product was part of a bundle, offer, or free gift promotion, all related items may need to be returned together for refund eligibility.

13. Fragrance Preference Disclaimer

Fragrance experience can vary from person to person due to skin chemistry, climate, application method, storage, and individual scent perception.

Returns or refunds will not be accepted only because the fragrance does not match personal preference, expectation, projection, longevity expectation, or comparison with another product.

14. Contact for Returns and Refunds

For return, replacement, cancellation, or refund requests, contact us at:

IAH Ventures
Ground Floor (Rear Shop), 2nd Floor & 3rd Floor, No. 50/1, Papanna Lane, K. R. Settypet, Avenue Road Cross, Bengaluru – 560002, Karnataka
Contact Person: Himanshu Navalgaria
Phone: +91 7676897795
Email: inallhonesty2024@gmail.com

Please include your order number and issue details in your message for faster support.

15. Policy Updates

We may update this Returns and Refund Policy from time to time. The latest version will be posted on this page.

Continued use of the website or placing an order after updates means you accept the revised policy.